What kind of a Guarantee can I expect from JB Water?
It’s simple: We deliver on what we promise.
We are not perfect, but if we make a mistake
we will make it right.
You can count on us:
When you call us, we’ll be there: For non-emergencies we can usually schedule a service appointment at your earliest convenience.
24/7 Emergency Service: For plumbing emergencies we have technicians on call 24/7 and we will be there to help you out in a pinch. No extra charges for emergency services, but we do require a $150 minimum.
We will only perform work that you authorize: If we perform work that you did not authorize then you get to name the price for the work performed.
Our anti-“no-show” policy: Nothing is more annoying than being stood up for a scheduled service call. If we fail to show up in the scheduled time frame without calling prior to reschedule, then we waive the costs for any service call fees.
We photo-document all our work: Our technicians will take time-date stamped pictures before and after work is performed that are archived in our files and made available to our customers.