Our Guarantee

Our Guarantee 2017-01-31T15:14:27+00:00

What kind of a Guarantee can I expect from JB Water?

Answer:

It’s simple: We deliver on what we promise.
We are not perfect, but if we make a mistake
we will make it right.

You can count on us:

  • When you call us, we’ll be there: For non-emergencies we can usually schedule a service appointment at your earliest convenience.
  • 24/7 Emergency Service: For plumbing emergencies we have technicians on call 24/7 and we will be there to help you out in a pinch. No extra charges for emergency services, but we do require a $150 minimum.
  • We will only perform work that you authorize: If we perform work that you did not authorize then you get to name the price for the work performed.
  • Our anti-“no-show” policy: Nothing is more annoying than being stood up for a scheduled service call. If we fail to show up in the scheduled time frame without calling prior to reschedule, then we waive the costs for any service call fees.
  • We photo-document all our work: Our technicians will take time-date stamped pictures before and after work is performed that are archived in our files and made available to our customers.