Answer: Utmost professionalism.
We take pride in our technicians who are exceptionally qualified, well-mannered, drug-free, and background checked. They will not use tobacco products or swear inside your home or business establishment. They are typically able to detect and diagnose your plumbing problems right away, informing you of what needs to be done. They are able to answer whatever questions you may have for them. They will let you know up front, what are your options to correct the problems along with the costs and get your approval before proceeding with the work.
Typically, they will show up on time, equipped with all the tools and parts necessary to complete your work. They will let you know if they will need to visit a parts store or special order some parts and come back at another time in order to finish your work.
At JB Water our policy is to photo-document all our work. The time-date stamped pictures taken before and after work is performed are archived in our files and made available to our customers. If you are a commercial customer you will always receive the photos with your invoice.